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Tracking Pickups and Deliveries

Monitoring Live Shipments: Origin & Destination Cushion

Last Updated: Jan 2026

Applies to:

Shippers, Brokers, Carriers

The Origin Cushion and Destination Cushion fields are visibility tools designed to help monitor live shipments in real-time. These fields provide a live countdown (or elapsed timer) relative to pickup and delivery appointments.

1. What is the "Cushion"?

The "Cushion" field allows you to see at a glance exactly how much time remains before a scheduled event or how far past an appointment a driver currently is.

2. How the Cushion is Calculated

The system looks for the most specific "Anchor Time" available in the shipment details following this priority:

  1. Appointment Start: Primary anchor.

  2. Facility Open Time: Used if no appointment exists.

  3. Null: If neither are present, the field stays empty.

3. Understanding the Values

The calculation is: Current Time - Anchor Time

Scenario Value Example What it means
Future Appointment - 0:20 Appointment is 20 mins away (Negative = Time Remaining)
Passed Appointment + 2:40 Appointment was 2h 40m ago (Positive = Time Elapsed)
No Appt (Open Time) - 0:40 Facility opens in 40 minutes

4. Broker Visibility & Actions

  • Negative Numbers (e.g., -1:30): You are in the "Cushion" window. Ensure the driver is on track.

  • Positive Numbers (e.g., +0:15): The appointment time has passed. Check driver status immediately.

  • Empty Field: No appointment or open time data is available for this stop.

 

 

 

Pro Tip: Sort your dashboard by the Origin Cushion column. This brings the highest positive numbers (the most overdue shipments) to the top of your list automatically.