--- title: What is Origin/Destination Cushion? description: The Pickup Cushion and Delivery Cushion fields help dispatchers and operations teams quickly identify loads that may be at risk of missing scheduled appointment times. --- [Skip to content](https://help.g2mint.com/en/g2mint-user-guide/what-is-origin/destination-cushion#main-content) English Show submenu for translations [Create a ticket](https://help.g2mint.com/en/g2mint-user-guide/kb-tickets/new?hsLang=en) [View All Tickets](https://help-center.g2mint.com/tickets-view?hsLang=en) - https://help-center.g2mint.com/tickets-view Open main navigation Close main navigation - https://help-center.g2mint.com/tickets-view - English Show submenu for translations - [Create a ticket](https://help.g2mint.com/en/g2mint-user-guide/kb-tickets/new) - [View All Tickets](https://help-center.g2mint.com/tickets-view) - [Create Ticket](https://44102072.hs-sites.com/en/g2mint-user-guide/kb-tickets/new) [Create Ticket](https://44102072.hs-sites.com/en/g2mint-user-guide/kb-tickets/new?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. [G2Mint User Guide](https://help.g2mint.com/en/g2mint-user-guide?hsLang=en) 2. [Manage Shipments](https://help.g2mint.com/en/g2mint-user-guide/manage-shipments?hsLang=en) 3. [Manage Shipments: Tracking Events](https://help.g2mint.com/en/g2mint-user-guide/manage-shipments?hsLang=en#manage-shipments-tracking-events) May 12, 2026 # What is Origin/Destination Cushion? ## The Pickup Cushion and Delivery Cushion fields help dispatchers and operations teams quickly identify loads that may be at risk of missing scheduled appointment times. These fields appear in all BOL (Bill of Lading) grids as: - **Origin Cushion** - **Destination Cushion** The cushion acts as a real-time countdown or elapsed-time indicator based on the current date and time. --- #### Purpose The cushion fields serve as a **Call to Action** by highlighting whether a pickup or delivery appointment is approaching, overdue, or still has time remaining. This helps users: - Prioritize urgent loads - Identify shipments in jeopardy - Monitor appointment timing in real time - Improve operational visibility --- ### How Cushion Is Calculated #### Step 1: Determine the Appointment Time The system first checks for an appointment window. ### If an Appointment Start Time exists: The cushion is calculated from the **Appointment Start Time**. ### If no Appointment Time exists: The system uses the: - Pickup Date/Time (for Origin Cushion) - Delivery Date/Time (for Destination Cushion) --- ### Cushion Format The cushion displays in:   ``` Hours : Minutes ```   Examples:   ``` +2:40-0:20 ```   --- ### Understanding Positive and Negative Values #### Negative Cushion A **negative value** means the appointment time has **not yet started**. Example:   ``` -0:20 ```   This means there are **20 minutes remaining** until the appointment start time. --- #### Positive Cushion A **positive value** means the appointment start time has already passed. Example:   ``` +2:40 ```   This means the appointment started **2 hours and 40 minutes ago**. Positive cushions can indicate a load may require immediate attention. --- ### Example Scenarios #### Example 1 — Positive Cushion ### Load Information | Field | Value | | --- | --- | | Origin Appointment | 3/25 — 2:00 PM to 3:00 PM | | Origin Pickup Date | 3/25 — 8:00 AM to 5:00 PM | | Current Date/Time | 3/25 — 4:40 PM | ### Result   ``` Origin Cushion = +2:40 ```   ### Explanation The appointment started at 2:00 PM, and the current time is 4:40 PM. The load is now **2 hours and 40 minutes past** the appointment start time. --- #### Example 2 — Negative Cushion ### Load Information | Field | Value | | --- | --- | | Origin Appointment | 3/25 — 2:00 PM to 3:00 PM | | Origin Pickup Date | 3/25 — 8:00 AM to 5:00 PM | | Current Date/Time | 3/25 — 1:40 PM | ### Result   ``` Origin Cushion = -0:20 ```   ### Explanation The appointment start time is still 20 minutes away. 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